Returns Policy FAQs

Returns Policy

Our goal is for customers to be happy with their purchase, but we understand things may not always go as planned. If there are any issues with your item or delivery of your item, contact us for assistance. This policy does not limit your statutory rights to withdraw or rights you may have in relation to incorrect, damaged or defective goods.

Refunds

Please contact our support team via Chat or via email to review your return request.

What should do if receive an incorrect item?

If an item arrives and it’s incorrect (even if it has an exception), it is eligible for a refund and may need to be returned.

What should do if my item is damaged?

If an item arrives and it’s defective, damaged it is eligible for a refund and may need to be returned. We will request to send us pictures of damaged item.

Can exchange an item?

No, We are not accepting exchanges as we are working as marketplace.

Will you refund my postage costs to return an item?

No, You are responsible to pay for postage and provide tracking number to support team via email or chat.

Complaints

You can send complaints to support@opepper.net

Cancellations

If you would like to cancel your order please contact our customer services team via our live chat function *please note - cancellations can only be made within the 1 hour time frame of your purchase.

For cancellations, our team will need the following information:

  • Order Number
  • Date/time of purchase
  • Customer Name